If someone on your team removes unSquared by mistake, the app can be installed again from the Shopify App Store. What is worth knowing is that a reinstall starts your store over as a first-time install, and unSquared is a one-time purchase that is not kept once the app is removed. This guide explains what is reset, what is kept for a short while, and what to do if you only wanted a pause.
What a reinstall resets
- Your purchase is no longer on record
The Plans page shows again with Buy One-Time Migration, and Shopify's charge approval screen appears again when you buy.
- Mark complete and one-time tool use are cleared
The Mark One-Time Migration Complete lock, the once-only use of each one-time tool, and the one-time undo are all cleared, because the store is treated as new.
- What are you migrating must be chosen again
You pick your data types on the Get Started screen as you did the first time.
- Square must be reconnected
Your Square connection is removed the moment you uninstall, so you connect again from the Connect to Square page.
What is kept for a short while
- Migration history
Your earlier migration runs stay on record for a short time after the uninstall.
- Notification settings
Your email notification settings are kept too.
- Your saved Square location mapping
The mapping between your Square locations and your Shopify locations is kept, so you do not have to rebuild it.
Why it is only a short while
Shopify asks every app to delete a store's data a few days after the app is uninstalled, so unSquared cannot hold onto your records for long. If you reinstall after that, those items are gone as well and you start with a clean slate.
A reinstall means buying again
unSquared does not offer refunds, and the purchase is no longer on record after an uninstall. That means someone who uninstalls by mistake and reinstalls has to buy One-Time Migration again to use the migration tools. We know this is frustrating when the uninstall was an accident, and we would rather you hear it from us before it happens than after.
If you only want to pause
- 1Do not uninstall
Leaving unSquared installed keeps your purchase and your one-time tools intact.
- 2Or contact us first
Email support@heliotech.ca before you uninstall and tell us what you are trying to do.
- 3Download your reports before any removal
Your migration reports are your record of what was created in Shopify. Download the ones you want to keep before you remove the app.
If you already reinstalled
- 1Open unSquared from your Shopify admin
You land on the first-time setup, and the Plans page is available.
- 2Choose what you are migrating
Pick your data types again on the Get Started screen.
- 3Reconnect Square
Use the same Square account. Your saved location mapping is still there if the reinstall was within the short window.
- 4Buy One-Time Migration and approve the charge
Shopify's charge approval screen appears, as it did the first time.
What is already in your Shopify store stays
Uninstalling unSquared never removes anything unSquared already created in Shopify. Products, customers, gift cards, discounts, collections and redirects stay exactly as they are.
See the full uninstall timeline
What is cleared at once, what Shopify requests after about 48 hours, and what happens to your records after that.
Read the guide