1. Summary
All sales are final. The One-Time Migration plan is a single charge and isn't refundable once purchased, including if you uninstall unSquared. Use the free preview and the Knowledge Base to check it fits before you buy.
This Refund Policy forms part of unSquared's Terms of Service. If anything in this policy appears to conflict with the Terms of Service on the subject of refunds, this policy applies.
2. Scope
This policy applies to every charge for unSquared, a Shopify app operated by Helios Technology Solutions Inc. ("Helios," "we," "us"), including the One-Time Migration plan, currently a one-time charge of $200 USD. It applies to the business that installs unSquared and to anyone who purchases the plan on that business's behalf.
3. All sales are final
Once the One-Time Migration charge has been approved in Shopify, it is final and non-refundable, in whole or in part. We do not offer refunds, partial refunds, prorated refunds, credits, exchanges, or transfers of a purchase to another store.
This applies whatever the reason, including, without limitation, if you: uninstall unSquared; disconnect Square or connect a different Square account; do not start, finish, or repeat a migration; do not use one or more of the included tools; mark your one-time migration as complete; close or change your Shopify or Square store; change your mind; or find that some data cannot be moved because of a limit set by Square or Shopify (the Knowledge Base lists these limits).
Uninstalling unSquared does not cancel or refund a charge that has already been approved, and reinstalling does not create a new right to a refund.
4. Before you buy
unSquared gives you ways to check that it fits your business before you pay. The free preview shows how a sample of your own Square products, customers, gift cards, and URL redirects would look in Shopify, without creating anything in your store. The Knowledge Base and the Migration Guide explain what each migration does and what it does not do.
The Plans page in unSquared states that all sales are final immediately above the purchase button, and Shopify asks you to approve the charge before it is made. By approving the charge, you confirm that you have read and accept this policy.
5. Billing through Shopify
Charges for unSquared are made through Shopify's billing system and appear on your regular Shopify invoice. Helios never collects or stores your payment details. Any taxes are calculated and applied by Shopify according to your store's location.
The One-Time Migration plan is a single charge, not a subscription. There is no renewal, and nothing further is charged after the purchase.
6. What Shopify says about app refunds
Although the charge appears on your Shopify bill, Shopify does not decide refunds for apps made by other companies, such as unSquared. Shopify's Help Center states:
“Refunds for third-party app charges are managed by the app developer, not Shopify.”
“Shopify can't guarantee refunds for third-party app charges.”
“Refund decisions are at the app developer's discretion.”
“Shopify Support can't issue refunds for third-party app charges, these are managed by the app developer.”
As the developer of unSquared, our decision is set out in this policy: all sales are final. You can read Shopify's own explanation here:
7. Partner-Assisted Migration access
A Partner-Assisted Migration access code, where Helios provides one, gives temporary access at no charge. Because nothing is charged, there is nothing to refund. When the access period ends, plan features lock again unless the plan has been purchased.
8. Chargebacks and payment disputes
If a charge for unSquared is reversed, disputed, or charged back through Shopify or your payment provider, we may end your store's access to the plan's features. Data already migrated into your Shopify store is not removed.
9. Help with your migration
If a migration does not work as you expected, please contact us. Our support team will help you understand the result and get your migration working. Support is provided in place of refunds, not as a step towards one.
10. Your rights under law
Nothing in this policy limits any right you may have under the laws that apply to you which cannot be excluded or limited by agreement.
11. Changes to this policy
We may update this policy. If we make a material change, we will update the effective date at the top of this page. The version in effect when you approved a charge applies to that charge.
12. Contact
Questions about this policy can be sent to helpdesk@heliotech.ca, or through Settings → Need Help? in the app. This policy is governed by the same law as unSquared's Terms of Service.