1. Acceptance of terms
These Terms of Service ("Terms") govern your use of unSquared, a Shopify app operated by Helios Technology Solutions Inc. ("Helios," "we," "us"). By installing unSquared from the Shopify App Store and connecting a Square account, you agree to these Terms on behalf of the business installing the app.
If you don't agree to these Terms, don't install or continue using unSquared. We may update these Terms from time to time as described in Section 9 below.
2. What unSquared does
unSquared reads data from your Square account - Products (with Collections and Discounts bundled in automatically), Customers, Gift Cards, and URL Redirects - and creates or updates the corresponding records in your Shopify store. Square access is read-only: unSquared never writes to, modifies, or deletes anything in your Square account.
unSquared is a one-time migration tool, not an ongoing two-way sync between Square and Shopify. Your purchase also includes one use each of opt-in tools - Inventory Sync, Re-sync Products, Re-sync Customers, and Product Weight + Online Price - to catch changes from Square after your initial migration, on your own schedule. Nothing runs automatically unless you configure and trigger it, and marking your one-time migration complete on the dashboard ends access to all of it.
3. Your Square and Shopify accounts
To use unSquared, you authorize it, via Square's and Shopify's own secure login screens, to read data from your Square account and to create and manage records (products, customers, gift cards, discounts, collections, and redirects) in your Shopify store. You're responsible for maintaining accurate, active Square and Shopify accounts and for the accuracy of the data in them before you migrate it.
You can disconnect Square at any time from unSquared's Settings. Disconnecting removes unSquared's saved connection - it doesn't touch anything already migrated into Shopify.
4. Plans and billing
unSquared offers a single plan - One-Time Migration - a flat one-time charge billed through Shopify's own billing system and appearing on your regular Shopify invoice; we never collect payment details directly. It covers a full move from Square to Shopify plus the ongoing sync tools described in Section 2, and isn't a recurring subscription.
All sales are final. The One-Time Migration charge is not refundable once purchased, including if you uninstall unSquared, disconnect Square, or choose not to complete a migration. Please use the free preview and the Knowledge Base to confirm unSquared fits your needs before you buy. Our Refund Policy (unsquared.heliotech.ca/refund-policy) sets this out in full and forms part of these Terms.
Separately, Helios Technology Solutions Inc. may give a store a single-use access code for Partner-Assisted Migration: temporary access to the full toolset for 72 hours, for migrations Helios manages or supervises. It is not a public plan and can't be purchased or requested in the app, and its terms are shown in Settings next to the code field. When it ends, plan features lock again unless the One-Time Migration plan has been purchased.
5. Acceptable use
You agree to use unSquared only for its intended purpose - migrating your own store's data from Square to Shopify - and not to use it to access, scrape, or migrate data you don't have the right to move. You won't attempt to circumvent unSquared's usage limits or plan restrictions, or try to run more migrations at once than the app allows, or use the app in a way that places unreasonable load on Square's or Shopify's platforms.
6. Data accuracy is your responsibility
unSquared migrates whatever data exists in your Square account at the time you run a migration, using the field mapping and taxonomy settings you configure. Every run produces a downloadable report showing exactly what was migrated, skipped, or failed, and why - review it. We're not responsible for inaccuracies that originate in your source Square data, or for mapping choices you configure yourself.
7. Uninstalling and data deletion
If you uninstall unSquared, any migration in progress is stopped and marked failed, and your saved Square connection and Shopify session are deleted immediately - nothing keeps running in the background. Your migration history and settings are retained for a grace period in case you reinstall, then permanently deleted, in line with Shopify's data protection requirements for apps. Anything already migrated into Shopify before uninstalling is untouched either way. See our Privacy Policy for the exact retention window.
8. Disclaimers and limitation of liability
unSquared's access to Square is read-only: it fetches data from your Square account and creates or updates records in your Shopify store based on the migration settings you configure - it never creates, modifies, updates, or deletes anything within your Square account. Because unSquared does not act on the Square side at all, we're not responsible for the state, accuracy, availability, or any changes to your data or account within Square's own platform; that remains between you and Square.
unSquared is provided "as is" and "as available." We make reasonable efforts to keep it accurate and reliable, but we don't warrant that it will be error-free or uninterrupted. unSquared is not affiliated with, endorsed by, or sponsored by Square, Inc. or Shopify Inc.
To the maximum extent permitted by law, Helios Technology Solutions Inc. isn't liable for indirect, incidental, or consequential damages arising from your use of unSquared, including data migrated incorrectly due to your own configuration choices or pre-existing issues in your Square data. Our total liability for any claim relating to unSquared is limited to the amount you paid us in the twelve months before the claim arose.
9. Changes to these terms
We may update these Terms as unSquared evolves. If we make a material change, we'll update the effective date at the top of this page. Continuing to use unSquared after a change takes effect means you accept the updated Terms.
10. Service emails and support
By installing unSquared you agree that we may send service emails to the notification address saved for your store - about your installation, your connected Square account, your migrations, and our replies if you contact support. These are operational messages, not marketing. The optional ones can be switched off in Settings, and our Privacy Policy (Section 7) lists exactly which emails are optional and which are not.
Support is provided by email, through Contact Support in the app or at helpdesk@heliotech.ca. We aim to reply within 24 to 48 hours. That is a target, not a guarantee, and it does not mean a request will be resolved within that time. Each Contact Support request is given a reference number you can quote if you write to us again.
11. Governing law and contact
These Terms are governed by the laws of the jurisdiction in which Helios Technology Solutions Inc. is incorporated, without regard to conflict-of-law principles. Questions about these Terms can be sent to helpdesk@heliotech.ca.