Support

Contact Us

Questions about a migration, your account, or anything unSquared does - here's how to reach us, and a few answers that might save you a round trip.

Email supporthelpdesk@heliotech.ca

The one real channel we offer today, and every message reaches a real person on the unSquared team - not a bot. We aim to reply within 24 to 48 hours.

Email us →Help & FAQ

Search 85+ already-answered questions across every migration type, setting, and edge case - often faster than waiting on a reply.

Browse Help & FAQ →Migration Guide

The full reference for how a migration runs end to end, what each data type migrates, and what to expect at every step.

Read the guide →

Email template

Copy this into your email (or open it prefilled below) and fill in the blanks - it's the fastest way for us to help without a back-and-forth. (A request sent from inside the app, with Need Help? in Settings, already includes a summary of your account for our support team, so it needs no template. An email you send yourself does not, which is why the blanks below matter.)

Full name: [Your name]
Shop domain: [yourstore.myshopify.com]
Current plan: [One-Time Migration]
Migration type: [Product Catalog & More / Customers / Gift Cards / URL Redirects]
What happened: [What you expected vs. what actually happened]
Job ID or report (if applicable): [From Migration History, or attach a screenshot]

Open prefilled in email app

Before you email us

What's the best way to reach the unSquared team?

Email is the only support channel we offer right now - there's no live chat or Slack community yet. Every message goes to a real person on the unSquared team, and we read and reply to each one ourselves.

How quickly will I hear back?

We aim to reply within 24 to 48 hours, whether you write from inside the app or email us directly. It can take a little longer over a weekend or holiday, but every email gets a response - nothing is ever silently dropped.

What should I include so you can help faster?

Your name, shop domain (yourstore.myshopify.com), which migration you're asking about (Products, Customers, Gift Cards, Discounts, Collections, or URL Redirects), and - if something went wrong - a screenshot of the error or the migration report from Migration History. That's usually enough for us to see exactly what happened without a back-and-forth.

Can you help if a migration is actively running or just failed?

Yes - email us with your shop domain and what you're seeing, and we'll treat an in-progress or just-failed migration as a priority. There's no phone line or live chat for these yet, so email is still the fastest way to reach us.

Is unSquared self-serve, or do you offer hands-on migration help?

unSquared is built to be self-serve - Connect, Preview, Migrate, and Verify are designed to run without needing us involved. If you hit something the Help & FAQ and Migration Guide don't cover, email us and we'll help directly.